Who we are

Maple Bay Agency (“Maple Bay,” “we,” “us”) sets up and manages marketing systems, including Google review requests, for local service businesses in the Tampa Bay area of Florida. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

When you contact us. Our contact form asks for your name, email address, phone number (optional), business name, the service you’re interested in, and your message. The form sends that information to us by email. It is not stored in a database on this website. We also receive whatever you send us by email, phone, or text.

When you become a client. We collect the business details needed to set up and run your service, such as your business name, address, phone number, website, and the name of the person we work with. You connect your Google Business Profile and other accounts yourself, and we do not ask for your passwords.

Payments. Payments are processed by Stripe. We see your name, the amount paid, and the last four digits of your card. We never see or store your full card number.

Your customers’ information. To send review requests, our clients provide their customers’ names, email addresses, and phone numbers. We use this information only to send the messages our client has approved, on that client’s behalf. We don’t use it for anything else, and we don’t contact those customers for our own purposes.

This website. We don’t use analytics, advertising trackers, or tracking cookies. Our pages load fonts from Google Fonts, which means your browser connects to Google’s servers. Our hosting provider, Cloudflare, keeps standard server logs, such as IP addresses, for security and reliability.

How we use information

  • To reply to your enquiry and talk with you about our services.
  • To set up, run, and support the services you sign up for.
  • To bill you and keep financial records.
  • To send review requests and related messages that our clients have approved.
  • To meet our legal obligations and protect against fraud or misuse.

Text messages

We send text messages only to people who have agreed to receive them, whether from us or from a client we work for. Message frequency varies, and message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Who we share information with

We don’t sell or rent personal information. We share it only with service providers that help us run the business, and only as much as they need:

  • HighLevel (LeadConnector) — the platform that sends review requests and stores client and customer contact records.
  • Stripe — payment processing.
  • Resend — delivers contact form submissions to our inbox.
  • Cloudflare — website hosting.
  • Google — Google Business Profile and review links, and web fonts.

We may also share information if the law requires it, or to protect our rights or someone’s safety.

How long we keep it

We keep enquiry emails for as long as they’re useful for talking with you. We keep client and customer records for as long as a client uses our service. When a client cancels, we give them a copy of their data if they ask, then delete or disable it within 30 days. Billing records are kept for as long as tax law requires.

Security

We use reputable providers, keep account access limited, and never ask for passwords. No system is perfectly secure, but we take reasonable steps to protect the information we handle.

Your choices

  • Reply STOP to any text to opt out of texts.
  • Use the unsubscribe link in any email to opt out of email.
  • Email us to ask what information we hold about you, or to have it corrected or deleted.

If you received a review request from one of our clients, you can also contact that business directly.

Children

Our services are for businesses. We don’t knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we’ll update the date at the top of this page. For significant changes, we’ll let current clients know by email.

Contact us

Maple Bay Agency
Tampa Bay, Florida
[email protected]
(813) 421-1410